We support are clients with US-based support personnel that know the energy business and they know your installation and configuration in detail. We support our clients with a highly trained technical staff and the tools that help get to the solution quickly.
|Standard Software Support
Our Standard Software support includes a client portal for centralized communication, documentation and rapid response on-line. Our phone support is staffed with Consultants that know your implementation because they are also part of the deployment and training team. With our remote desktop sharing capability, we can see our client's computer screens and "see" the issue and walk the users through the remedy to reduce frustration with application and keep the users focused on job results rather than wrestling with difficult software.
GOA Software collaborates with clients to continually improve software features and functionality. All products in the GOA portfolio can be modified at the code level to offer customized solutions to complex business processes. Our staff works with clients to create specialty functionality that is then rolled into the original product code set in order to become a standard offering that is later covered within the standard maintenance agreements and supported by a larger group of client users.
|Remote Admin Services
GOA Remote Admin Services provides deep level expertise in database administration and application support needs but rather than being on-site. Our Remote Admins can monitor the health of a network, servers or applications and perform critical maintenance, support, upgrades, security and up time for energy company IT environments. They can also perform the tasks of adding users, deleting users, changing user level security permissions, everything that an on-site administrator would typically manage but at a fraction of the cost.
|Always On 24x7 Support
The GOA Always On program is designed for short-term or long-term needs that energy companies require for mission critical-time critical application support. When your operations run 24x7, you need answers when issues arise and you need them quickly. Our Always On representatives are dedicated to the customer, always reachable and can provide remote corrections directly to the applications for rapid response. They can also be made ready at short notice for weather events, stand by for when large projects go live that may effect multiple applications or for emergency draw downs or response situations.
We offer software solutions based on Microsoft's .NET framework that are 100% SOA enabled. Our technology is at the leading edge of business applications, highly flexible, extensible, rapidly deployable, connected and offers excellent corporate ROI and high end user satisfaction.
GOA has not reinvented the wheel. We've taken the best application from around the global, from several of the best know energy software vendors and provided them as a comprehensive suite. All of our software solutions are referencable and all the software applications have a long history of success. As they have survivability, you know you the software that runs your business will always be available.
GOA Software has over 15 major software categories providing end-to-end coverage for Energy companies.
- Business Process Management
- Data and Application Integration
- Upstream Production and Accounting
- Upstream Gathering and Processing
- Energy Marketing, Risk and Credit
- Utilities and Power Marketing
- Utilities CRM and Billing
- Price Feeds and Market Data
- Supply Chain Management
- Procurement and Vendor Management Portals
- Oracle PeopleSoft and JDE ERP
- Utilities SmartMetering, CRM and Billing
- Advanced EXCEL and SharePoint Solutions
- Oracle and MS SQL Database Solutions